Askari General Insurance Company Limited, AGICO, was incorporated in 1995 with the vision to lead the market. AGICO is a Public Limited Company (PLC) listed on the Pakistan Stock Exchange and supervised by the Securities and Exchange Commission of Pakistan (SECP). Since its inception, the company has progressed by leaps and bounds.

Our Address

3rd Floor, AWT Plaza, The Mall, Rawalpindi, Pakistan

Phone Number

051-111-444-687

051-8848100-2

Email Address

info@agico.com.pk

agicoho@agico.com.pk

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Complaints In respect of Insurance Policy

If you have any complaint or grievance against the insurance company, agent, or bank representative in respect of your insurance policy, you may file your complaint directly with the insurance company at the following address.

Anwar Ahmed Malik

Senior Vice President / Grievance Redressal Officer
Askari General Insurance Company Limited
Head Office, 3rd Floor, AWT Plaza, The Mall, Rawalpindi
Phone: +92 51 8848100
Mobile: +92 345 5005244

However, if the insurance company fails to address your grievance, you may file your complaint with the following external independent forums:

(1) Federal Insurance Ombudsman

2nd Floor, Pakistan Red Crescent Society Annexe Building
Plot #197/5, Dr. Daud Pota Road, Karachi
Phone: 021-99207761-62
Website: www.fio.gov.pk

Note: Policyholders from any part of Pakistan, AJK, and Gilgit Baltistan may approach FIO.

(2) Small Disputes Resolution Committee – Karachi

Specialized Companies Division
5th Floor, State Life Building No. 2, Wallace Road, Karachi
Phone: 021-99002021
UAN: 021-111-117-327
Email: sdrc.khi@secp.gov.pk

Note: Policyholders from Sindh and Balochistan may approach this committee.

(3) Small Disputes Resolution Committee – Lahore

Company Registration Office Lahore
Associate House, 3rd & 4th Floor, 7-Egerton Road, Lahore
Phone: 042-99014050
UAN: 042-111-117-327
Email: sdrc.lhr@secp.gov.pk

Note: Policyholders from Punjab (excluding specified districts) may approach this committee.

(4) Small Disputes Resolution Committee – Islamabad

Insurance Division
3rd Floor, NIC Building, 63-Jinnah Avenue, Blue Area, Islamabad
Phone: 051-9195391
UAN: 051-111-117-327
Email: sdre.isb@secp.gov.pk

Note: Policyholders from ICT, KP, GB, AJK and specified Punjab districts may approach this committee.

Securities and Exchange Commission of Pakistan (SECP)

NIC Building, 63-Jinnah Avenue, Blue Area, Islamabad
Toll Free: 0800-88008
Email: complaints@secp.gov.pk
Online Complaints: https://sdms.secp.gov.pk

Note: Policyholders from any part of Pakistan, AJK, and Gilgit Baltistan may approach SECP.

Disclaimer

If your complaint has not been properly redressed by us, you may lodge your complaint with SECP. SECP will only entertain complaints that were first submitted to the company and remain unresolved. Complaints outside SECP’s regulatory domain shall not be entertained.

Service Desk